Terms of service
Terms of Service
Last Updated: [10-3-2025]
Welcome to Bedaya Stationary! These Terms of Service (“Terms”) govern your use of our website, online store, and any related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. General Information
1.1. Bedaya Stationary (“we,” “us,” or “our”) operates a physical stationery store and an online e-commerce store selling stationery and accessories in Egypt.
1.2. Our online store is hosted on Shopify, and we deliver products across Egypt.
2. Eligibility
2.1. By using our Services, you confirm that you are at least 18 years old or have parental/guardian consent.
2.2. We reserve the right to refuse service to anyone for any reason at any time.
3. Products & Pricing
3.1. All product descriptions and prices are subject to change at any time without notice.
3.2. We strive to display accurate product information, but we do not guarantee that descriptions, images, or prices are error-free.
3.3. Prices are in Egyptian Pounds (EGP) and include applicable taxes unless otherwise stated.
4. Orders & Payment
4.1. Placing an order on our website constitutes an offer to purchase a product. We reserve the right to accept or reject any order.
4.2. Payment must be made at the time of order placement. We accept various payment methods, including cash on delivery (COD), credit/debit cards, and mobile wallets.
4.3. In case of payment failure or suspected fraud, we may cancel the order.
5. Shipping & Delivery
5.1. We deliver across Egypt. Shipping fees are 60 EGP for Cairo & Giza and may vary for other locations.
5.2. Estimated delivery times will be communicated at checkout. Delays may occur due to external factors beyond our control.
5.3. Once an order is shipped, we are not responsible for lost or damaged parcels due to courier handling.
6. Returns & Refunds
6.1. You may request a return within 7 days of receiving your order if the item is damaged, defective, or incorrect.
6.2. To request a return, contact us at +20 105 515 8770 with proof of the issue (e.g., photos).
6.3. Refunds are processed via the original payment method, or store credit may be offered.
6.4. Return shipping fees may apply unless the issue is due to our error.
7. Store Policies (For Physical Store Purchases)
7.1. Items purchased at our physical store must be checked upon purchase. We do not accept returns unless the item is defective.
7.2. Exchanges may be allowed within 3 days with a receipt and in unused condition.
8. Intellectual Property
8.1. All content on our website, including images, logos, and product descriptions, is our property or used with permission. Unauthorized use is prohibited.
9. Limitation of Liability
9.1. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Services.
9.2. Our total liability shall not exceed the amount paid for the product purchased.
10. Privacy Policy
10.1. We collect and use customer information in accordance with our Privacy Policy [insert link if available].
10.2. By using our Services, you consent to our data collection and usage practices.
11. Changes to Terms
11.1. We may update these Terms at any time. The updated version will be effective upon posting on our website.
11.2. Continued use of our Services after changes means you accept the new Terms.
12. Contact Us
For any questions about these Terms, contact us at:
📞 +20 105 515 8770
